Privacy Policy

Privacy Policy

Last updated: July 2025

Medical Department Store is committed to protecting your privacy and safeguarding your personal information. This policy explains what we collect, how we use it, and your rights regarding your data.

📋 Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website:

• Account and order information — name, email address, phone number, billing and shipping address when you place an order or create an account
• Health-related information — where required for prescription products, medical equipment orders, or to process insurance documentation; this information is collected only as needed and handled with the utmost care
• Gift recipient information — shipping details provided for orders sent to a third party, used solely for order fulfillment
• Communications — messages, emails, or calls with our support team
• Website usage data — pages visited, time spent, browser type, device information, and IP address, collected automatically via cookies and analytics tools
• Payment information — processed securely through our payment processor; Medical Department Store does not store full credit card numbers

🔍 How We Use Your Information

• Process and fulfill orders, including shipping and delivery coordination
• Provide customer support and respond to inquiries
• Verify eligibility for prescription or insurance-covered products
• Send order confirmations, shipping updates, and service communications
• Send optional marketing emails and promotions — only if you opt in
• Improve our website, product offerings, and customer experience
• Comply with legal obligations and enforce our terms

🏥 Health & Medical Information

As a home medical equipment provider, we understand that health information is sensitive. Where you share health-related details with us — such as a diagnosis, prescription, or physician information required for DME orders — we treat this information with strict confidentiality. We do not sell, share, or use health information for marketing purposes. It is used solely to fulfill your order, process insurance documentation, or comply with applicable regulations.

Medical Department Store is a durable medical equipment (DME) supplier. Depending on your circumstances, some transactions may involve coordination with your physician or insurance provider, which requires sharing relevant order and health information with those parties for fulfillment purposes only.

🔒 How We Protect Your Information

• SSL/TLS encryption — all data transmitted between your browser and our website is encrypted
• Secure payment processing — payment data is handled by PCI-compliant processors; we do not store full card numbers
• Access controls — personal information is accessible only to staff who need it to perform their job functions
• Regular security reviews — our systems and procedures are reviewed regularly to prevent unauthorized access, disclosure, or misuse

No method of data transmission or storage is 100% secure. While we take commercially reasonable measures to protect your information, we cannot guarantee absolute security.

🍪 Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep items in your shopping cart and remember your preferences
• Understand how visitors use our website (analytics)
• Measure the effectiveness of our marketing
• Provide a more personalized browsing experience

We may use third-party analytics tools such as Google Analytics. You can opt out of Google Analytics data collection at tools.google.com/dlpage/gaoptout. You may also disable cookies in your browser settings — note that some website features may not function properly without cookies enabled.

🤝 Sharing Your Information

We do not sell or trade your personal information. We may share information only in the following circumstances:

• Service providers — shipping carriers, payment processors, and technology partners who assist in operating our website and fulfilling orders; these parties are contractually bound to use your data only for those purposes
• Insurance and healthcare coordination — where required to process a covered DME claim, relevant information may be shared with your insurance provider or prescribing physician
• Legal requirements — we may disclose information when required by law, court order, or to protect the rights and safety of Medical Department Store, our customers, or others
• Business transfers — in the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction

⚖️ Your Rights & Choices

• Access and update — you may review and update your account information at any time through your account dashboard
• Email opt-out — you may unsubscribe from marketing emails at any time using the unsubscribe link in any email or by contacting us directly; transactional emails related to your orders will continue
• Data requests — you may request a copy of the personal information we hold about you by contacting us at support@medicaldepartmentstore.com
• Deletion requests — you may request deletion of your personal information, subject to legal retention requirements for transaction records

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information (we do not sell personal information). To exercise these rights, contact us at the information below.

👶 Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

🔄 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of our website after any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

Contact our support team — we're happy to clarify how your information is used.