Shipping Policy

Shipping & Delivery

At Medical Department Store, we make shipping simple and reliable. Whether you're ordering mobility scooters, lift chairs, oxygen therapy products, or personal care supplies, our goal is fast delivery with expert guidance every step of the way.

Please note: While we strive for fast, on-time delivery, occasional delays may occur due to carrier constraints, weather events, or other unforeseen factors. We appreciate your patience and will keep you updated on your order status.

🚚 Free Shipping & Eligible Products

We offer free standard shipping on orders over $100 for most items shipped within the 48 contiguous United States. Oversized products, liquid nutrition items, and incontinence products may be excluded from free shipping promotions — this allows us to maintain competitive everyday pricing across the catalog.

🗺️ Shipping Coverage & Restrictions

• Standard shipping via UPS and USPS within the 48 contiguous United States.
• Does not include Alaska, Hawaii, P.O. Boxes, or military APO/FPO/DPO addresses.
• International shipping available on select items — contact us to confirm availability.
• Shipping charges for non-qualifying orders are calculated at checkout.

📅 Delivery Timeframes

Orders typically process within 24 business hours. Orders placed after 12:00 PM EST on Friday begin processing the following Monday. Overnight and Saturday delivery options may not be available for all items.

Carriers may include UPS, FedEx, or USPS. Delivery times are estimates and not guaranteed. Freight and special-order items may require additional handling time.

📦 Oversized & Freight Deliveries

Oversized items such as hospital beds, power wheelchairs, and large mobility equipment are shipped curbside. Delivery is made as close to your location as safely possible. Additional services — inside delivery, lift-gate service, or special handling — may be arranged but will incur additional charges. Contact us before ordering if you have specific delivery requirements for a large item.

↩️ Returns & Return Authorization

All returns require a valid Return Authorization number (RA#) before shipping. Do not send items back without first obtaining an RA# — unauthorized returns may be refused or subject to additional fees. See our full Return & Warranty Policy for complete details.

Once authorized, ship returns to our warehouse:

Call us before placing a large or time-sensitive order — our specialists can confirm availability, lead times, and the best shipping option for your situation.