Aqua Creek F-NPTN Neptune Pool & Spa Lift

The Aqua Creek Neptune is the dedicated above-ground pool and spa lift solution from Aqua Creek Products — engineered specifically for raised-wall pools and spas with wall heights from 21 inches to 68 inches, covering virtually every above-ground pool, in-ground raised-wall spa, and tall swim spa on the market. The Neptune's 400 lb weight capacity exceeds ADA requirements, 360-degree powered rotation provides smooth full-circle transfer capability, and the new direct drive motor design delivers a sleeker, more space-saving profile than previous configurations. Pull-out leg rest, adjustable seat height, 24V rechargeable battery, wall-mount charger, and safety belt included. Stainless steel construction with powder coat finish. Nine standard colors plus custom color options. ADA compliant and UL Safety Certified. Made in USA. Anchors sold separately. Custom-made to order — non-returnable once production begins. 5-year limited structural + 5-year prorated electronics warranty. By Aqua Creek Products.

Key Specifications

Designed for Above-Ground Pools and Spas — What That Means

In-ground pool lifts like the Ranger 2 and Mighty Voyager are designed for pools where the deck is at or near water level — the lift sits on the deck and lowers the user the relatively short distance from deck height to water surface. Above-ground pools and spas present a fundamentally different challenge: the deck is at ground level, but the pool wall rises significantly above it — anywhere from 21 inches for a standard above-ground pool to 68 inches for a tall swim spa. The user must be lifted up and over that wall before being lowered into the water.

The Neptune's 21"–68" wall height range covers this entire spectrum — from standard above-ground residential pools to elevated spa shells, raised swim spas, and partially inground configurations. The 360-degree rotation allows the user to board the seat from the pool deck side, rotate fully over the pool wall, and descend into the water — and reverse the process on exit. No other access method achieves this with a 400 lb weight capacity and full ADA compliance.

400 lb Capacity — Exceeds ADA Minimum by 33%

The ADA Standards for Accessible Design require pool lifts to support a minimum of 300 lbs. The Neptune's 400 lb capacity exceeds that requirement by a full third — 33% above the ADA minimum. This matters for two reasons: it serves bariatric users and users whose weight is near 300 lbs who would operate a minimum-capacity lift at its limit, and it provides a structural margin that benefits long-term reliability for any user regardless of weight. Running any mechanical device at its maximum rated capacity strains motors, actuators, and structural joints over time. The Neptune's 400 lb rating allows for real-world use with a meaningful buffer.

360-Degree Powered Rotation — Full Transfer Flexibility

The Neptune's full 360-degree powered rotation — versus the 255-degree rotation of the Mighty Voyager and the non-rotational design of the Ranger 2 — provides complete transfer flexibility. The seat can be positioned at any angle relative to the pool, allowing the user to board from any accessible position on the deck, rotate to the optimal position over the pool wall, and descend. For spas with limited deck access on one or more sides, this full-circle capability removes positioning constraints that partial-rotation lifts cannot overcome.

Direct Drive Motor — New Design

The Neptune features Aqua Creek's new direct drive motor design, which delivers two improvements over the previous configuration: enhanced motor performance and a more compact, space-saving profile. The direct drive system eliminates the mechanical intermediate components between motor and actuator found in conventional designs — fewer moving parts, more direct power transfer, and a sleeker overall silhouette that makes the Neptune less visually obtrusive at poolside.

Anchor Options — Sold Separately

The Neptune can be anchored to three deck types, each requiring a specific anchor kit sold separately:

• Concrete deck anchor (F-ASTSPA) — for standard poured concrete pool decks; most common residential and commercial installation
• Wood deck anchor (F-AWDSPA) — for wood-constructed pool decks and raised deck platforms
• Paver anchor (F-APVSPA) — for paver-surface pool decks; allows anchor installation without cutting pavers in most configurations

Know your deck type before ordering and order the appropriate anchor kit alongside the Neptune. Call us to confirm the right anchor for your deck: 866-218-0902.

Neptune vs. Ranger 2 vs. Mighty Voyager — Which Lift Is Right?

Have your pool type, wall height, and deck-to-waterline measurement ready when you call — we can confirm the right lift in a few minutes: 866-218-0902.

Warranty Coverage

Structural — 5 Years Limited

Coverage on structural components that have been properly installed, used, and maintained per Aqua Creek's specifications.

Electronics — 5 Years Prorated

• Years 1–2: 100% replacement coverage
• Year 3: 60% replacement coverage (customer pays 40%)
• Year 4: 50% replacement coverage (customer pays 50%)
• Year 5: 40% replacement coverage (customer pays 60%)

Who the Neptune Is For

• Homeowners with above-ground pools who need a powered, ADA-compliant lift solution
• Spa owners — including tall swim spa owners — where wall heights exceed what in-ground pool lifts can accommodate
• Bariatric users up to 400 lbs who need a higher-capacity spa or above-ground pool lift
• Aquatic therapy centers, senior living facilities, and hotels with above-ground spa configurations needing ADA compliance
• Users with limited trunk control who benefit from the optional chest and leg straps in addition to the standard safety belt

FAQs

What wall heights does the Neptune accommodate?

21 inches to 68 inches — covering standard above-ground pools (typically 48"–54" wall height), raised spa shells, and tall swim spas up to 68 inches. Measure your pool or spa wall height before ordering to confirm compatibility. Call us with your measurement: 866-218-0902.

Does it work on my in-ground pool?

The Neptune is designed specifically for raised-wall above-ground pools and spas. For in-ground pools where the deck is at or near water level, the Ranger 2 (fixed installation) or Mighty Voyager (portable) are the appropriate choices. Call us with your pool type and deck-to-waterline measurement and we'll confirm the right unit: 866-218-0902.

Do I need to order an anchor separately?

Yes — anchors are sold separately. The Neptune is compatible with concrete, paver, and wood deck anchor systems, each requiring a specific kit. Identify your deck type before ordering and order the matching anchor kit. Call us for anchor selection guidance: 866-218-0902.

Can I return it if it doesn't fit?

No — the Neptune is custom-made to order. Once production begins the order cannot be cancelled, and the product is non-returnable per FDA regulations even if unused. Measure carefully, call us to confirm compatibility, and resolve any questions before ordering. This is the most important reason to call first: 866-218-0902.

Is it ADA compliant for a commercial facility?

Yes — the Neptune is ADA compliant and UL Safety Certified. For commercial facilities (hotels, aquatic therapy centers, senior living), ensure the anchor is properly installed per Aqua Creek's specifications and that your deck layout provides the required clear floor space around the lift. Call us for commercial installation guidance: 866-218-0902.

How many lifts can the battery power on a single charge?

The 24V rechargeable battery is designed to complete multiple lift cycles on a single charge. Exact cycle count varies with lift height, user weight, and battery condition. Charge overnight with the included wall-mount charger for daily readiness. A fully charged battery is always recommended before sessions involving multiple users.

Visit Us or Call

Call 866-218-0902  |  Support@medicaldepartmentstore.com  |  Mon–Fri 9am–5pm · Sat 9am–3pm EST